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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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LISA MULLIS

September 18, 2024

3  out of  5
rating by LISA MULLIS
"Disappointed with statefarms claim handling."
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Gary Sheaffer

August 23, 2024

5  out of  5
rating by Gary Sheaffer
"Katie has been an awesome agent and has made the process of obtaining new insurance a surprisingly simple experience."
We responded:
"Gary, thank you for your 5 star review and awesome feedback. "
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Hope N

August 22, 2024

5  out of  5
rating by Hope N
"Very friendly and professional team! Amazing customer service- they have gone out of their way to make sure that I am taken care of several times"
We responded:
"Hope, thank you for your kind words and five star review."
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MMO Pipe

August 13, 2024

5  out of  5
rating by MMO Pipe
"Katie Inman was an absolute pleasure to work with as she was very helpful in helping me begin a new policy and helped me save a LOT of money over my old policy. Thank you so much Katie!!"
We responded:
"Thank you for your kind words and positive feedback about Katie! We appreciate your business and five star review"
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Melissa Sanders

August 2, 2024

5  out of  5
rating by Melissa Sanders
"Over 20years now. When we moved back to Prosperity we knew needed an agent close by Carter and his team are just as wonderful as my last agent. And love the drive safe and save app."
We responded:
"Melissa, thank you for your kind words about our office and the 5 star review. "
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Gina Mays

August 1, 2024

5  out of  5
rating by Gina Mays
"Carter Lake and the staff in his office are fantastic. I have my small business and personal home and vehicle insurance with this office. I have always reviewed the best customer service. They care about their policy owners and are available for assistance with claims or insurance questions any time. I highly recommend Carter Lake State Farm for all business and personal insurance needs."
We responded:
"Gina, thank you for your wonderful comments about our office and 5 star review. We are honored to be able to protect your personal and business insurance needs. "
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Ursula Linen

July 24, 2024

5  out of  5
rating by Ursula Linen
"Katie was very friendly and patient. She addressed all of my concerns and needs. I am now a proud member of State Farm."
We responded:
"Ursula, thank you for your kind words about Katie and we appreciate you taking the time to give our office a 5 star review!"
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Kayla Halverson

July 17, 2024

5  out of  5
rating by Kayla Halverson
"Drew was amazing to work with and put the process at ease for myself with switching my insurance to State Farm!"
We responded:
"Kayla, thank you so much for your review and happy that we could help you with your insurance needs."
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Caryn Molter

July 9, 2024

5  out of  5
rating by Caryn Molter
"Very friendly and fast."
We responded:
"Thank you Caryn for your review and feedback."
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Joshua Miles

July 2, 2024

5  out of  5
rating by Joshua Miles
"State Farm is amazing Carter Lake my agent and his team are so kind, caring, informative an considerate. Carter an his team were there for my family an I when we needed help most with our vehicle an the compassion they showed to our family is one I will never forget. State farm is the best insurance company. Thanks so much Carter an his team!"
We responded:
"We truly appreciate your business and you taking the time for such a great review! Happy that we were able to help you with your insurance needs."
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Linda Smith

June 26, 2024

5  out of  5
rating by Linda Smith
"The person who called me was Katie. She was very nice, knowledgeable, helpful and patient with me. I appreciate a company who hires people like her"
We responded:
"Linda, that you for your 5 star review and kind words about Katie!"
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Kim West

June 20, 2024

5  out of  5
rating by Kim West
"Had an excellent experience with Drew and associates. He was able to save me $450 a month!!!! Wow!!! Thank you Drew for your time!!"
We responded:
"Kim, thank you for your 5 star review and great feedback about Drew!"
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Faith Sheppard

June 18, 2024

5  out of  5
rating by Faith Sheppard
"Andrew went above and beyond to make sure I received coverage, even took his laptop home to continue to help me."
We responded:
"Faith, thank you for your 5 star review and great feedback about Drew!"
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Kimberly Day

June 12, 2024

5  out of  5
rating by Kimberly Day
"CARTER AND HIS CREW ARE ALWAYS SO HELPFUL AND PROVIDE FAST FRIENDLY SERVICE! WE HAVE EVERYTHING FROM OUR HOME,CARS,AND CAMPER INSURED WITH THE BEST!"
We responded:
"Kimberly, we appreciate your feedback and 5 star review. Glad that we are able to provide your insurance needs. "
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Ben Yarborough

June 11, 2024

5  out of  5
rating by Ben Yarborough
"Great people this will be my insurance company for the rest of my life. Good prices thanks for everything."
We responded:
"Ben, thank you for 5 star review and kind words!"
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Robin Charles

May 13, 2024

5  out of  5
rating by Robin Charles
"Drew did a great job helping me"
We responded:
"Robin, thank you for your 5 star review and great feedback about Drew!"
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William Griffin

May 2, 2024

5  out of  5
rating by William Griffin
"Knowledgeable and eager to help with my needs"
We responded:
"William, thank you for the awesome feedback and 5 star review!"
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Jeffery Servidio

May 1, 2024

5  out of  5
rating by Jeffery Servidio
"Simple and fast experience. Excellent service."
We responded:
"Jeffery, thank you for your 5-star review and amazing feedback. We look forward to working with you"
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Misty Brown

April 17, 2024

5  out of  5
rating by Misty Brown
"We have been with Carter Lake State Farm for several years and Katie has always taken care of us! We appreciate her for all of the years of a plus customer service she has provided!"
We responded:
"Misty, thank you for your 5 star review and kind words for Katie."
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Nathan Mckay

April 16, 2024

5  out of  5
rating by Nathan Mckay
"Great insurance office. They are super fast and efficient, much faster to answer questions or respond to issues than several of my other insurance companies have been. They have also been very honest with me, which I very much appreciate."
We responded:
"Nathan, thank you for taking the time to give us a review. We appreciate your feedback and look forward to working with you!"
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Debbie Turchiarelli

April 12, 2024

5  out of  5
rating by Debbie Turchiarelli
"I was doing my research and really did not want to speak to an agent yet. Mostly everyone was pushy and wanted to speak to me Not State Farm, I was given a quote online. And it was a good one. Loved it! Katie/State Farm rep was extremely patient never pushed and waited patiently for me to get back to her. Excellent job in patient! Super super please with the whole process and of course the final bottom line “Saving Money”. Thank you State Farm for training your agents to be courteous, polite, extremely knowledgeable & not pushy at all. This customer is super please!!"
We responded:
"Debbie, thank you so much for your amazing review and awesome feedback! We look forward to taking care of you and glad you are apart of our agency!"
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Bridgett Williams

April 12, 2024

5  out of  5
rating by Bridgett Williams
"Friendly an courteous. Was able to help me get more insurance for all 3 of my cars at a better rate."
We responded:
"Bridgett thank you so much for the review! Glad you are apart of our office. We look forward to working with you."
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Gary Jones

April 12, 2024

5  out of  5
rating by Gary Jones
"Andrew took really good care of me..."
We responded:
"Gary, thank you for your feedback! We appreciate you and your business."
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Jesse Farr

March 28, 2024

5  out of  5
rating by Jesse Farr
"Carter and his team are second to none! You should definitely go see Carter for your insurance needs. Highly recommend"
We responded:
"Jesse, thank you for the great review and 5 star rating. We look forward to taking care of your family!"
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Michael Pushia

March 6, 2024

5  out of  5
rating by Michael Pushia
"Overall, my very first interaction was great. It was seamless and very transparent, and it made the transaction efficient."
We responded:
"Michael, thank you for the great feedback and 5 star review! We look forward to working with you "